Refund Policy

Customers can apply for free return within 60 days upon parcel delivery date. Returned apparel and footwear must remain unused, unwashed and preserved in original intact packaging with attached original labels to satisfy return approval conditions. Customized personalized items are excluded from free return scope unless delivered with factory defects or shipping damage.

All return-related transportation expenses and corresponding customs charges during reverse logistics will be fully undertaken by KDiscover on livingfurnhub.com. After your return application passes official approval, we send pre-paid return shipping label and detailed return operation guide to your registered email address.

We start formal refund procedure within 5 to 10 business days after receiving and inspecting returned items at our warehouse. The full payment will be returned to your original payment account used during checkout. Extra bank processing delay beyond our stipulated timeline is subject to the rule of your issuing financial institution.

For defective or damaged items received upon delivery, buyers need to send clear damage photos plus order ID to support@livingfurnhub.com within a reasonable period after receipt. We provide two optional solutions including free new product reshipment or full payment refund based on your personal preference without any extra cost.