Customer Service Policy


Our Customer Service Commitment


Core Service Tenet


KDiscover centers all service arrangements around customer satisfaction, committing to provide thoughtful, standardized after-purchase service for every shopper who completes orders via livingfurnhub.com. We establish complete service standards covering pre-purchase consultation, in-transit order tracking and post-purchase return refund guidance.

Supported Service Categories


Our customer support team is capable of assisting users with the below service items:

  • Pre-order guidance: fabric introduction, size matching suggestion, style collocation recommendation for apparel and footwear
  • In-order assistance: order modification request, delivery schedule inquiry, logistics tracking detail checking
  • After-order handling: return qualification confirmation, refund progress follow-up, defective product replacement solution
  • Platform-related help: account usage troubleshooting, discount activity rule explanation, site function operation guide

Standard Service Process


Once customers send consultation emails to support@livingfurnhub.com, our staff registers your case and assigns corresponding specialist to follow up. For common problems, we finish solution feedback within 2 working days; for complex multi-step aftersales cases, we keep regular email updates about processing progress until the whole issue gets fully resolved.

Service Optimization Mechanism


We collect customer feedback continuously from consultation emails to upgrade our product selection and service rules. All reasonable user suggestions on shopping experience will be recorded and referenced for subsequent platform optimization on livingfurnhub.com.